Returns & Exchanges
At VT Cosmetics, your skin's satisfaction is our priority, which is why we offer a 30-day window for returns on products in their original, unopened condition. If your purchase doesn't meet your expectations, we are committed to making the exchange or refund process as seamless as possible.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Securely pack the unused items in their original packaging, ensuring the RA number is clearly marked on the outside of the box to avoid processing delays.
Ship It Back
Drop off your package at any authorized carrier location; we recommend using a trackable shipping service as we are not responsible for items lost in transit.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing