Frequently Asked Questions
Everything you need to know about your VT Cosmetics experience.
What is the signature ingredient in VT Cosmetics products?
Most of our products feature our proprietary Cica-Liposome technology and Centella Asiatica extract, designed to soothe, repair, and strengthen the skin barrier.
How long does shipping take for my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location.
Are VT Cosmetics products cruelty-free?
Yes, VT Cosmetics is committed to ethical beauty practices. We do not test our finished products on animals.
What is your return policy for skincare items?
We accept returns on unopened and unused products within 30 days of purchase. For hygiene reasons, we cannot accept returns on items that have been opened or used.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.